a couple of years ago
2016-04-10 08:52:11

Automobile dealers have started reducing maintenance charges to win customers, responding to a recent government move allowing vehicle owners to get their cars serviced or repaired at workshops of their choice, within the warranty period.

Saleh Al Hamad Al Mana company has reduced maintenance charges on all their Nissan and Infiniti vehicles by 23 to 48 percent, the Ministry of Economy and Commerce said yesterday. Other car dealers are expected to soon follow suit.

The company has presented a new reduced price list to the competent authorities at the ministry in preparation for implementing the new prices starting from April 10, the ministry said. The list has been approved by the ministry.

According to a nine-clause initiative launched by the ministry recently, consumers are free to have maintenance or repair works at any certified workshop of their choice with no effect on the warranty. The new terms apply not only to showroom-fresh vehicles but also to those that are old but with unexpired warranties.

“The initiative is aimed at boosting competition in maintenance and repair services during warranty periods, as well as create an optimal competitive environment, offering consumers multiple options for the repair and maintenance of their vehicles,” said the ministry.

The move is also intended to provide an opportunity to specialized workshops to improve their performance efficiently and effectively, in addition to reducing the prices of their services.

The ministry has lauded the initiative of Saleh Al Hamad Al Mana company on reducing maintenance charges, and has also confirmed that inspectors from the ministry will follow-up on the extent of compliance with those prices at all its service centers. The warranty terms that were applied by local car agencies prior to the implementation of the nine-clause initiative had required vehicle owners to conduct maintenance and repair works at the car agency’s workshop. 

This had previously contributed to a rise in the price of maintenance services in the country, said the ministry.

The ministry has urged all consumers to properly select from among the available options and in the case of having maintenance and repair works at third-party workshops, to retain invoices of maintenance and repair works as well as the spare parts and materials used, to present them to the car agency to show that repair works were carried out in accordance with the manufacturer’s requirements.

The ministry has also urged consumers to examine warranty booklets to ensure the compliance of car dealers with the stipulated warranty terms and inform the ministry of any manipulation of warranty terms and other violations through the following channels —call centre 16001, email:, the ministry’s accounts on social media networks — Twitter MEC_QATAR; Instagram MEC_QATAR, the applications of the ministry on smartphones available on iPhone and Android devices MEC_QATAR.

The Peninsula

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