Duties: An IT technician may provide support either through telephone, chat, and face-to-face contact. Their primary duty is to maintain communication and computer systems. Their work may involve installation and configuration of various hardware such as routers, hubs, switches, and modems; installing software; troubleshooting computer and network problems; fix hardware and software related issues; and maintaining the entire computer network system to avoid the occurrence of hardware or software issues. They are also responsible for ensuring the computer network’s security, which normally involves virus and malicious software prevention and removal. Those who have been working in the industry for years may also be given administrative tasks that may involve leading a team for hardware or software development.
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